Contact and support
Support is available around the clock through live chat, email and phone. This page explains which channel fits which question and how to get an answer faster.
Support channels open daily
Three routes are open around the clock. Live chat is fastest for anything time-sensitive, such as a deposit that has not arrived.
| Channel | Best for | Hours |
|---|---|---|
| Live chat | Deposits, withdrawals, urgent account issues | 24/7 |
| Verification documents, detailed complaints | 24/7 | |
| Phone | Account access problems | 24/7 |
| Contact form | General questions | 24/7 |
Getting a faster answer
Have your account identifier and, for payment queries, the transaction reference ready before opening a chat. Payment questions move considerably faster that way.
- Withdrawal delayed? Check verification is complete and no bonus wagering is open - those explain most cases.
- Cannot sign in? The login page covers recovery.
- App not installing? Every error and its fix is on the app page.
- Payment question? Timings and limits are on the payments page.
A short note on security
Our support team will never ask for your password. Any message requesting it is fraudulent, whatever address it appears to come from. Card details are entered only in the cashier, never over chat.
Responsible gaming support options
If gambling has stopped being entertainment, support can apply a deposit limit or a self-exclusion period immediately. No explanation is required and the request is treated confidentially.
Direct email contact addresses
- [email protected] - general account, deposit and technical questions
- [email protected] - complaints and suggestions about the service
- [email protected] - partnerships, advertising and marketing enquiries
Everything the platform offers is summarised on the home page.