Privacy policy
This policy explains what personal data WinWinBet collects, why it is processed, how long it is kept and what rights you have over it. It applies to the website, the mobile apps and every account held with us.
1. Personal data we collect
We collect different categories of information depending on how you use the platform.
- Identification data: full name, date of birth, national identity document or passport, nationality, and a photograph or selfie for verification.
- Contact data: email address, mobile number and declared residential address.
- Account data: username, sign-in history, betting preferences and the responsible-gaming limits you configure.
- Financial data: the payment methods used and the history of deposits and withdrawals. Full card numbers are not stored by us when processing is handled by certified payment providers.
- Technical data: IP address, device type, operating system, browser, unique identifiers and activity logs on the platform.
- Communications: the content of messages sent to our support team.
Some of this information is mandatory in order to open an account, verify your identity and meet obligations on fraud prevention and anti-money-laundering. Declining to supply required information may prevent access to parts of the service, including withdrawals.
2. Purposes we process data for
Your personal data is used for the following purposes, among others.
- Creating, administering and maintaining your account.
- Verifying your identity, age and eligibility to take part in online gambling.
- Processing deposits, withdrawals and financial transactions securely.
- Preventing fraud, unlawful activity and unauthorised use of the platform.
- Meeting legal and regulatory obligations and requests from competent authorities.
- Providing customer support and answering queries or complaints.
- Sending operational messages, security updates and - with your consent - information about promotions.
- Improving the service, producing statistical analysis and optimising the experience across the website and the mobile app.
Processing is carried out on legal bases that include performance of the service contract, compliance with legal obligations, our legitimate interest in keeping the platform secure, and consent where consent is required.
3. Cookies and similar technologies
Cookies keep your session active, remember display preferences and measure how the site is used. Some are strictly necessary - without them the account area and the cashier cannot function.
| Type | Purpose | Can it be disabled? |
|---|---|---|
| Strictly necessary | Session, security, cashier | No - the account will not work |
| Preference | Language, odds format, layout | Yes |
| Analytics | Aggregate usage measurement | Yes |
| Marketing | Relevance of promotional messages | Yes |
You can manage cookies in your browser settings at any time. Disabling the non-essential categories does not prevent you from reading the site or reviewing our games.
4. Sharing data with third parties
We do not sell personal data. We share it only where necessary, and only with:
- Payment providers processing deposits and withdrawals.
- Identity verification services confirming documents and age.
- Game suppliers whose titles run inside the platform.
- Technology providers hosting infrastructure and support tools.
- Competent authorities, where a legal obligation requires disclosure.
Every provider is bound by contractual confidentiality obligations and may process the data only for the purpose for which it was supplied.
5. Transfers outside the country
Because the platform operates internationally, data may be processed outside Ethiopia, including in jurisdictions where our technology and payment partners are established.
Where a transfer takes place, contractual safeguards are applied so that the level of protection travels with the data.
6. How long data is kept
When a retention period ends, data is deleted or irreversibly anonymised.
| Data | Retained for |
|---|---|
| Account and identification data | The life of the account plus the period required by law |
| Transaction records | The period required by anti-money-laundering rules |
| Support correspondence | Until the matter is closed, then archived |
| Technical logs | A limited period for security analysis |
7. How information is kept secure
Transmission is protected with SSL encryption, access to personal data is restricted to staff who need it, and payment operations run through certified providers.
No system is absolutely secure, so your own habits matter: use a password that is not reused anywhere else, never share it, and remember that our support team will never ask for it. More on protecting access is on the login page.
8. Your rights over your data
- Access - request a copy of the data held about you.
- Rectification - correct data that is inaccurate or incomplete.
- Deletion - request removal, subject to legal retention obligations.
- Objection and restriction - object to specific processing.
- Portability - receive your data in a structured format.
- Withdrawal of consent - at any time, without affecting past processing.
Requests are submitted through the address in section 12 or through our contact page.
9. Minors and the age limit
The platform is strictly for adults aged 18 and over. We do not knowingly collect data from minors, and an account found to belong to someone under 18 is closed and its balance handled in accordance with our terms.
Age is checked at registration and again during identity verification.
10. Marketing messages and consent
With your consent we may send information about bonuses, tournaments and new games. Every message includes a way to unsubscribe, and preferences can be changed in the account settings at any time.
Operational messages - security alerts, transaction confirmations, changes to terms - are not marketing and continue regardless of marketing preferences.
11. Changes to this policy
This policy may be updated to reflect changes in the service or in applicable rules. The current version is always published on this page, and material changes are announced in the account area before taking effect.
12. Who to contact about privacy
The controller responsible for processing personal data is ALASIA SOFT B.V., Abraham Mendez Chumaceiro Boulevard 03, Curaçao.
For any question about how your personal data is handled, or to exercise the rights listed in section 8, write to our data protection contact:
Requests are answered within a reasonable period. General queries about the account, deposits or bonuses are resolved faster through the channels on the contact page, and a full overview of the platform is on the home page.